Paid subs but service suspended

Multichoice maintains that the R799 paid in July was reversed (it had not been) and the same amount paid on 27/8/2015 was not received.I faxed and e-mailed proof of payments from <br> my bank ,but 5 days later the account is still suspended.Phoned the call centre and the operator said that she was going to investigate.Kept me waiting 32 minutes until I had to put down the phone.She did not phone me back.Phoned the call centre again and was told that I should fax proof of payments to Khanyifile.I did this but received no follow up.This is the most dysfunctional service I've had from any service provider and looking at the large volume of complaints this should be escalated to an investigation by Carte Blanche and all nearly 6000 be referred for the personal attention of the COO.