Paid so much to upgrade my installation!!! And now I have no services and a second hand decoder!!!

So I just spent over R2500.00 on upgrading my installation because I knew that when I swap my Legacy decoder being a 2P PVR that's brand new, never been linked. I'd swap it for an explora, because the warantee only begins once you link a brand new device. Knowing all this, because I once worked at multichoice. I have 3 viewings explora at my home. And just upgraded my apartments installation. Get to dstv umhlanga branch. Speaking to a consultant who agrees with me. They then have a system error and tell me to come to pick up my new decoder the next day at 2:30pm. I arrive there, to get a second hand 2P PVR. Now what do I do with this. I know very well that it is swapped for an explora. What do I do with my installation now. I am sitting at home with Zero TV and feel like I have been ******. I've provided excellent service to DSTV and now that I am the customer I am not given the same treatment.