sL
sechaba L
1 reviews | Active since Mar 2010
24 Jul 2015, 13:09
PAID SERVICES
AM REALLY NOT SURE THIS WORKS, BUT IVE BEEN WITHOUT SERVICES FOR THE ENTIRE MONTH NOW. DISPUTE HAVING PAID THE FULL AMOUNT, I HAVE IN NUMEROUS TIMES PHONED IN WITH THE SAME PROBLEM. I HAVE ALSO MADE USE THE SMS PORTAL TO RESOLVE THE MATTER BUT STILL NOT HAPPENING. <br> I WAS ADVISED TO CONTACT A SERVICES WHICH I HAVE, HOWEVER YOUR SERVICE PROVIDER FOR ASSISTANCE AND WAS TOLD THAT A FEE IS PAYABLE TO THEM BEFORE THEY CAN ASSISTS WITH THE PROBLEM SEEING THAT I CAN'T GET HELP WITH YOUR CALL CENTRE.<br> HOW DOES THIS WORK SERVICES PAID BUT NO SERVICES PROVIDED BY YOURSELF. I NEED AN URGENT ASSISTANCE ON THIS MATTER, CAN I CALL THIS FIXED OR RESOLVED.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
26 Jul 2015, 10:06Hello sechabal,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service is active on the DStv Premium Package with extra View.
Should you still be experiencing any problems please advise us by return mail at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service is active on the DStv Premium Package with extra View.
Should you still be experiencing any problems please advise us by return mail at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 Jul 2015, 10:06
Official
Hello sechabal,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service is active on the DStv Premium Package with extra View.
Should you still be experiencing any problems please advise us by return mail at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service is active on the DStv Premium Package with extra View.
Should you still be experiencing any problems please advise us by return mail at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,