1 reviews | Active since Mar 2015
paid service keeps getting disconnected
After I was billed twice for subscription my dstv has been disconnected by them more than 3 times a week. I have phoned in to customer service numorous times and still nobody can give me answers as to why they have not rectified my account and then after I pay for service they still require an additional R285 on my account as the only reversed a small amount on the double billing why do I have to pay extra for service if premuim is R750 a month? now I paid for a service I am not receiving and extra on that it is costing a lot of money in phone calls as nobody knows why and what is going on!!! my service suspended yesterday and again this morning after I phoned in twice yesterday so now again more phone bills and spending time on the line as they dont know what and why this is happening. Not getting any service from them or help from their side at all!!!! This big company and they keep saying they dont know why and what is going on. I really am now very tired of this and not getting any service or help from their side at all. What a waist of money of you pay for a service that is not being delivered by they are happy to take your money for nothing!!!!!
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert