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Percy M
1 reviews | Active since Apr 2014
17 Aug 2015, 09:03
Paid R800 on the 2nd of August, cut off on 17th
To whom it may concern,<br> <br> My dstv account cuts me off on the 4th of everymonth if no payment is made. i was away the entire July (fair enough i got cut off) , i only got back on the 24th/25th and felt it was pointless for me to pay for July since the mo nth had already ended so I paid my account on the 2nd of August (R800), only to wake up today the 17th of August cut off.<br> <br> I need someone to explain to me why and dont tell me to call contact centre because they are twice as clueless no one was able to explain to me<br> <br> such an inconvenience!
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DStv (MultiChoice)'s replyOfficial
24 Aug 2015, 08:44Hello PercySM,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
There was an amount overdue amount of R496.58on the 24th July 2015. You made a payment of R800.00 on the 2nd August 2015 that left your account with credit of R303.42.
Your DStv Premium package was activated on the 2nd August 2015 you were charged R50.00 reconnection fee, and for service for Premium service from 2nd until 26th August 2015 amount R349.50.
The total amount of R399.50 was payable, however you only had R303.42 that means your account was left with the amount of R96.08 payable still. Hope the information will resolve your account billing problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
There was an amount overdue amount of R496.58on the 24th July 2015. You made a payment of R800.00 on the 2nd August 2015 that left your account with credit of R303.42.
Your DStv Premium package was activated on the 2nd August 2015 you were charged R50.00 reconnection fee, and for service for Premium service from 2nd until 26th August 2015 amount R349.50.
The total amount of R399.50 was payable, however you only had R303.42 that means your account was left with the amount of R96.08 payable still. Hope the information will resolve your account billing problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply24 Aug 2015, 08:44
Official
Hello PercySM,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
There was an amount overdue amount of R496.58on the 24th July 2015. You made a payment of R800.00 on the 2nd August 2015 that left your account with credit of R303.42.
Your DStv Premium package was activated on the 2nd August 2015 you were charged R50.00 reconnection fee, and for service for Premium service from 2nd until 26th August 2015 amount R349.50.
The total amount of R399.50 was payable, however you only had R303.42 that means your account was left with the amount of R96.08 payable still. Hope the information will resolve your account billing problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
There was an amount overdue amount of R496.58on the 24th July 2015. You made a payment of R800.00 on the 2nd August 2015 that left your account with credit of R303.42.
Your DStv Premium package was activated on the 2nd August 2015 you were charged R50.00 reconnection fee, and for service for Premium service from 2nd until 26th August 2015 amount R349.50.
The total amount of R399.50 was payable, however you only had R303.42 that means your account was left with the amount of R96.08 payable still. Hope the information will resolve your account billing problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta