1 reviews | Active since Apr 2012
Paid R1825 and get home to a suspended account
DSTv seems confused and disorientated, but very quick to suspend and mistreat clients. I have as i stand here at 11:29am on 17th March paid R1825 to DSTv since 26th Feb - for 1 x Explora with Std Extra View (premium subscription) and 1 x PVR Premium subscription. I added the PVR AFTER i made my payment for March. And ASKED THE CALL CENTER to send me an emailed statement if i needed to make any additional payments - the joke is they record the calls - so here is the rub, the EXPLORA plus Extra View is suspended EVEN THROUGH I PAID BEFORE THE 1ST OF MARCH FOR THE SUBSCRIPTION! the recently added PVR is still running, ha,ha, ha ... I made an extra payment this morning or yesterday of R625 - so i am feeling pretty good about myself. how shortsighted was that as i get home to a suspended account. And i have been put on hold by the so called call center consultant, i have effectively been on hold for 10 of the 19 mins i have been on the call ... she seems unsure how to answer my if i have paid R1825 why am i suspended question. According to her DSTv dont send statements ... really is that even LEGAL!!!
We do apologies for the inconvenience you experienced in this regard.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your billing query.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your billing query.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert