Paid premium in full but disconnected still.

I paid my dstv account in full but I'm told that due to technical errors my services would be disconnected until the finance department clears the system and this may take 3 days. So it's 3 days of no TV yet we are being charged pro-rata, the agent tells me that I won't be reimbursed for the 3 days of inconvenience, how pathetic!