Paid our subscription 7 days ago and disconnected

We have paid our monthly subscription 7 days ago (18/2/15) and our bank has confirmed that the payment has been deducted but yet we have been disconnected. The amount paid is that which was stipulated on the decoder notice. We have contacted your Call Centre to be told the amount has not been received. We would like to speak to someone and all you get is an automated message. What number can we call to speak to someone, not a machine. We want this resolved and reconnected immediately.