Paid one decoder dstv activated two

***7 I would like to know why my account is blocked when I have paid my monthly prepaid fee

You have opened an old account under my name and I would like to know why I was not notified that you have activated all decoders registered on my name when you received a payment for the one I am using

Furthermore I am on a prepaid service. You let the service run the whole month to tell me at the end of the month that my account is in arrears? For a dish that is not connected on my side and I did not get communication it was activated

And I'm a prepaid client who is now in arrears please explain

I called and was told the team leader would call me, no phone call received