Paid on time, sent proof of payment, no service!

I pay my DSTV subscription via debit order every month, i have never not once missed a payment but this last month has been a nightmare since I upgraded to extraview. I have called mulitchoice more than 10 times since the beginning of August and to date I still get disconnected due to non-payment. I have sent proof, spoken to numerous agents and now I am told I have to pay re-connection fees because their system did not detect my payment despite my proof payment and having paid on time. I am penalized for mulitchoice's system fault. Maybe its time I sell their decoder and completely deactivate their services if this is how their loyal customers are treated or go on speak out and put this in the media. <br>