1 reviews | Active since May 2016

03 Mar 2017, 14:01

Paid on time but got suspended

<p>Really shoddy service from your side here!</p> <p>I paid my subscription for 2 decoders on YOUR website with my credit card. I have no idea why after 3 days it's not reflecting on YOUR side eventhough the money was deducted from my card. Now I must send my statements and waste my time??? Sorry bit this is not going to work.</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Mar 2017, 14:27
Official

Dear Robert Baczynski

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Mar 2017, 16:02
Official

Good day Robert

Apologies for the inconvenience this has caused. We tried to contact you without any success.

Please send us an alternative number privately, we'll contact you and assist further.

Regards

Girly

's update03 Mar 2017, 16:28
Reviewer Update

Why not reply that you don't have my phone number? Again shows how shoddy your customer service really is :( For the record I had no missed calls so it looks like nobody called.

DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Mar 2017, 11:08
Official

Good day Robert Baczynski

Thanks so much for taking our call. As soon as i receive your mail , i will forward the proof of payment to finance to assist with finding / allocating the payment.

We'll keep in touch.

Thank you

Girly