TN
Thandeka N

1 reviews | Active since Jul 2010

30 Aug 2015, 13:55

Paid my account but got suspended

Hello Peter, <br> <br> My levels of frustration right now is beyond fixed. I paid my account on the 26th of August and at that time dstv didn't cut me. And after paying I sent proof of payment . But I got an email that that email address no longer exist! Then on Friday I spoke to Multi choice via Twitter but I got no help, instead they kept on asking questions instead of fixing my problem.. Then today which is a Sunday , my line is still suspended and when I called them, the lady told me to fax proof of payment!!! I mean I cannot do that on a Sunday! I'm so angry and in going to sue them...

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Sept 2015, 12:15
Official
Hello thandekan,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team