CN
Charleen N
1 reviews | Active since Oct 2015
18 Oct 2015, 10:09
Paid my account and payments not allocated
I paid my dstv account on 1 Oct R869 and R120 on boxoffice account. I paid at a self help koisk and there you don't receive slips. I then sent several consultants my detailed bank statements where they can see I paid multichoice and the amounts. Up until today no payments are allocated and if I phone the call centre and visit the branch in Middelburg mp, no one can assist me! And they don't have a contact number for finance department. On Friday 16 Oct they suspended my service! And also tell me that bank statements are not a proper proof of payment..... Please help me sort this out!!
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DStv (MultiChoice)'s replyOfficial
04 Nov 2015, 09:58Hello Zabie00,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and the account has been reconciled, the next payment will be expected on the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and the account has been reconciled, the next payment will be expected on the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply04 Nov 2015, 09:58
Official
Hello Zabie00,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and the account has been reconciled, the next payment will be expected on the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and the account has been reconciled, the next payment will be expected on the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile