Paid monthly instalments for non-delivery of service

Hi, I subscribed to the premium monthly package allowing full view of all channels (including HD channels with explorer) 2 years back. HD channels kept on giving error messages from inception, only on a few occasions it played. Two installers inspected the dish and concluded that the issue lies with the smart llb and there had been a recall by DSTV with that batch. None of the call centre agents suggested this is the issue despite numerous calls to them. The supervisor Ronald concluded that I need to pay for another installer to inspect. Poor decision on his part after paying 2 years on a premium package and no service delivery or attempt to amicably resolve my situation. Another supervisor Patiswa suggested she will look into the matter, 6 weeks gone by and to date no response.

Extremely disappointing when supervisors are not trained to handle customer queries efficiently.