PAID IN FULL BUT STILL DISSCONNECTED

I haave paid my account on the 29 Jan 2016 for the month of February 2016, however i have been suspended and Multichoice have added aa subscription fee on the 16 February which they are not supposed to therefore causing my services to be disconnected. And when i call their Call Centre they state they can not assist as i am a Panelist account, and give me the panelist contact numbers. But when i call the Panelist department they say they have to contact Multichoice to assist. So i get pushed from pillar to post and they take days to call back and in the meantime i am disconnected from a service i have allready paid for.<br> <br> I want that subscription to be reversed that was loaded on my account today 16 Feb 2016 and my service reconnected at NO CHARGE IMMEDIATELY.