1 reviews | Active since Mar 2013
paid half my premium services cut
I paid R200 on my account as it is all I can afford until the 18th of June , I paid what I could until the ,when I can paid again and my DSTV connection has been cut , I do not think this to be fair , I did not even get a call from a call centre agent informing me that this would be done ,I want my connection reset until the 18th , I will not pay a reconnection fee as I was not informed that the connection was going to be cut off , now I must pay R275.00 in order for it to be done, my account was R405.00 , and as I say I paid R200 which is half which means I can watch until the 15th , where does the other R70 come from?<br> <br> I need a consultant to call me so I can get my services reset and an arrangement made I think its the decent thing to do.<br> <br> Andrea
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert