Paid for upgrade package and got none

Called in to dstv multichoice to upgrade my package from extra view to premium. The system on DSTV side was upgraded but my system stayed the same. The Lady whom conducted the call said that I should not worry ABOUT IT AS THE PROBLEM IS ON THEIR SIDE AND THAT IT WILL CORRECT ITS SELF. That never happened. I did not give it much attention as I was not available to watch T.V due to work. By the time I realized that the system was still not up to premium and my family had still been only receiving extra view channels, it was 3 weeks later. I then called in and asked if they could sort it out. I was told to pay the cost for the follow month which I did but the questioned what would happen with the fact that I had paid for a product previously and received nothing. They said they would need to listen to the calls and then decide. None of that happened. After a few more calls to different individuals they dismissed the issue based on there system showing otherwise. With no effort to listen to the calls or to try and come to a happy medium. SENT ME A EMAIL BASICALLY JUST SAYING THAT THERE IS NOTHING THAT CAN BE DONE. GREAT SERVICE.