Paid for upgrade and in less than 3 wks suspended

Item: DStv (MultiChoice)
Rating: 2
Author: Gertrude S

I am furious with dstv. On the 2nd of December I paid to be upgraded to the Family package and all was well. Today all my channels have been suspended except 1 channel because of 'non payment'. So how was the one channel left if that's the reason. I have made several calls, the only answer I get is that I should go and pay. Really!

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

20 Dec 2015, 08:08

Hello Abina,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply20 Dec 2015, 08:08

Official