Paid for "unrendered" services

I made a payment of R399 to subscribe to the DSTV Compact streaming package a day ago and it is still inactive. I paid online through the "Capitec Pay" payment option. When I called DSTV the agent told me that the payment does not reflect on their side so there is nothing she can do, we just have to wait for the payment to reflect. These are online instant payments, so I offered to send her a POP and she still couldn't help me or at least escalate the matter. This morning I made another payment of R386.11 for the same package thinking that maybe yesterday's payment delay was just an anomaly, however the service is still inactive. It is frustrating to have a service provider that offers instant payment options for their services but has such lengthy delays in processing the payments. It is rather unfortunate to have POPs for a service I have paid for but cannot be assisted by the service provider