Paid for services to be rendered but nothing

Don't ever use Digicom DSTV installers. We went to the DSTV Agency in Newton Park Gqeberha to get our DSTV installed and we were assisted by a man name Marcquin. He assured that the installation will be made and a fee was paid. We have been following up with him for the past 3 weeks and calling the Multichoice to escalate the matter with no assistance from both ends. The service is appalling and they keep on dropping calls when challenging them.