NM
Neo M
1 reviews | Active since Sept 2009
04 Mar 2015, 11:23
Paid for services that are not rendered
I paid for my DSTV service on Saturday, Sunday it was deactivated, I activated with self service.Monday it was deactivated again, then I called call center to activate.I was activated until Tuesday.Wednesday Morning(today) it is deactivated again after receiving payment confirmation Yesterday.Why should pay for services I not receiving and why am I not reimbursed for days that my services are deactivated.
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Mar 2015, 12:30Hello neo mots,
We have reconnected your service.
We are investigating your concerns with our support team. Its seams that a Holiday card disconnection request has been put through.
We will ensure that the function is stopped. We sincerely apologise for the delay and any inconvenience caused.
We bill on a daily basis. Our records show that you lost one day of viewing (3rd). We will reverse this day.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We have reconnected your service.
We are investigating your concerns with our support team. Its seams that a Holiday card disconnection request has been put through.
We will ensure that the function is stopped. We sincerely apologise for the delay and any inconvenience caused.
We bill on a daily basis. Our records show that you lost one day of viewing (3rd). We will reverse this day.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
DStv (MultiChoice)'s reply04 Mar 2015, 12:30
Official
Hello neo mots,
We have reconnected your service.
We are investigating your concerns with our support team. Its seams that a Holiday card disconnection request has been put through.
We will ensure that the function is stopped. We sincerely apologise for the delay and any inconvenience caused.
We bill on a daily basis. Our records show that you lost one day of viewing (3rd). We will reverse this day.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We have reconnected your service.
We are investigating your concerns with our support team. Its seams that a Holiday card disconnection request has been put through.
We will ensure that the function is stopped. We sincerely apologise for the delay and any inconvenience caused.
We bill on a daily basis. Our records show that you lost one day of viewing (3rd). We will reverse this day.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel