mF
marc F
1 reviews | Active since Jan 2014
03 Mar 2016, 09:06
PAID for one year but debit order still goes off!!
At the begining of January I paid the year subsciption for the year. But now at end of February debit order goes off. I call multichoice they keep me on hold for 15 minutes then drop the call. I phone back then they tell me I must advise my bank to get the money back.<br> <br> This is costing me time , overdraft fees ,airtime, but no help!!!<br> <br> What a ****!!!
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DStv (MultiChoice)'s replyOfficial
06 Mar 2016, 12:32Hello MarcFried,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
According to our records you have been assisted with your request on the 03-03-2016.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
According to our records you have been assisted with your request on the 03-03-2016.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Pfarelo
DStv (MultiChoice)'s reply06 Mar 2016, 12:32
Official
Hello MarcFried,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
According to our records you have been assisted with your request on the 03-03-2016.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
According to our records you have been assisted with your request on the 03-03-2016.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Pfarelo