Paid for no service

I made EFT on the 26th March towards my dstv access and my showmax account which is obviously managed by dstv. Next day I was disconnected, I called and sent proof of payment and after holding for over 25min on the phone I was reconnected. 2 days later, disconnected again. Called and reconnected again. I was told and given assurance that I won’t be disconnected again as my payment were reflected at the time and they had my proof of payment in the system as well. Guess what, I’m being disconnected every second day and I am tired of having to call with airtime that cost a lot of money. I paid for the services as I always do every month but now I have to call and beg for reconnection yet I paid. I’m very frustrated and annoyed with how dstv is not giving me what I paid for