Paid for Movie but didn't receive Access

On Friday Evening I rented a movie through box office. I received the sms confirming that I sucessfully rented the movie but the access was never made available by box office to view the movie.<br> Today being Monday I contacted box-office to advise them of the situation and to inquire if I could receive access to the movie.<br> Instead I received a very condescending agent basically telling me that DSTV is available 7 days a week and I should have phoned the Saturday already. Point is, I could only call today. To add to this, I will not receive the access to the movie I paid for and also no refund. the cost of the movie is not material but its the principle of the matter not to mention the attitude of the lady I dealt with. When you spend close to R11,000.00 a year for DSTV and you call in to dispute a R30 charge, you would expect better service and understanding. No more box office for me thanks.