Paid for full month of service only to get 1 day of access

I don't usually write bad reviews for companies as I try to resolve the problem and then move on. However I took the time to regsiter this account just to say THIS WAS THE WORST CUSTOMER EXPERIENCE I'VE EVER ENCOUNTERED, FROM ANY SERVICE PROVIDER IN ANY COUNTRY.

I paid for dstv.stream on July 29 2024 via my credit card to watch Olympics. I had access to premium channel for one day, then suddenly my account became free and all subscription was cancelled without my knowledge.

After chatting with 3 different live chat agents, they can not solve my problem (despite the fact I provided stamped bank statement, as well as the specific entry of the payment). With each interaction I felt I needed to prove that my mother is my mother, and being questioned like the payment never happend.

Then the agent told me they can never process a refund, it's not possible. Yet they also can not help me because of a bug in the system which prevents me from linking the account. So I will be charged for a service I can not use the games are over.

Here's my take. I will from now on, advocate actively to anyone I come across that they should never use any multichoice or dstv products.

DO NOT BUY OR USE ANY PRODUCT FROM MULTICHOICE OR ANY DSTV LINKED PRODUCTS.