Paid for DSTV Compact – No Service, Misleading Information

Paid for DSTV Compact – No Service, Misleading Information

I had a very frustrating experience with DSTV support.

I wanted to downgrade from Premium to Compact because I cannot afford Premium anymore. The system showed an inactive Premium package, and I was told by an agent that I needed to pay R394 to activate Compact.

Based on that information, I made the payment immediately, expecting my service to be activated right away.

After payment, I was then told that my package will only be activated on the 12th of May due to my billing date. This was never explained to me before I paid.

Now I have:

* Paid R394 (more than the R299 package price) * No active service * Been told to wait nearly two weeks

This is unacceptable.

The issue is not just the system—it is poor communication and misleading information from the agent. If I had been told upfront that activation would only happen on the 12th, I would not have made the payment.

I am requesting:

* Immediate activation of my DSTV Compact package OR * A refund or account credit for the inconvenience and incorrect guidance

I have full screenshots of the conversation as proof.

DSTV needs to take responsibility for incorrect advice given by their agents and improve their customer service.