Paid for compact but channels for family package only playing

hi we paid for a dstv compact package but dstv only activated the family package that we used to have...when we called them today we spoke to Belinda who said that the channels we paid for are still pending and they will play within 24 to 48 hours....but then we paid for usage from yesterday already and it is so unfair...in my opinion this is ****************. Smartcard number *** this is registered under Siyanda Luthuli From what I know the only holdup for channels to play is a payment so we paid but we are told that channels are pending really multichoice?????