1 reviews | Active since Feb 2014
Paid for a service I did not receive
On the 23 May, I obtained a premium DSTV package subscription at the Randburg Branch and paid for it upfront there. I payed for a full months subscription of R699 for the 25 May - 25 June as well as a prorata for 23 May - 24 May. In addition, i also signed an insurance package for the decoder.<br> <br> Due to unforeseen circumstances, on 26 May I had to cancel the subscription (and I was not able to make use of the service anyway for those 3 days).<br> <br> I called the call center several times and they told me I need to cancel my insurance and will then be reimbursed some of the money.<br> <br> I have done as instructed and have still not received the money. <br> <br> Apart from the already ridiculous prices that Multichoice charges, they are no basically *****ing money from me because I do not make use of the services.<br> <br> This is disgusting customer service and I am very disappointed.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns regarding the cancellation of the decoder care contract as well as your refund and have escalated it to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns regarding the cancellation of the decoder care contract as well as your refund and have escalated it to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert