paid for a month subscription and still no dstv!!

I called dstv on the 1st August to down grade my package from premium to access. They told me to go to checkers and pay R100 and it will be up and running. We came home to find out the package was not down graded but dstv was on. In the middle of the month I get disconnected with a message saying I am in arrears, I have phoned dstv three times to sort it out an I am still disconnected! Both times I called I told them I don't have airtime they must call me if my phone dies and I am still waiting for the call back!! On one occasion they did connect dstv to the access package but the next morning I was disconnected again!!! CAN NO ONE HELP!! I can't call in again as I have no airtime and have spent over R100 in airtime for a R100 package!! I have paid for a full month subscription only to end up with no TV and spending all my airtime trying to sort out the mistake dstv made!! All I want is my dstv activated as I paid for it!!!