Paid for a full year in advance, yet handed over to ITC-BA!

<p>In March 2016, I paid my took up the offer from DSTV to keep my monthly subsciption at the current rate by paying my subscription for a year in advance. I paid the amount of R8569 on the 17th March 2016, for the period April 2016 - March 2017. My account was also up to date for March 2016 at this time. This amount was confirmed by DSTV, and reflects on my DSTV profile and mobile app. The next amount due will be for April 2017. After making this payment, I called DSTV to confirm that all is in order, which was confirmed, and I was further advised that my profile has been updated to an annual payer.</p> <p> </p> <p>With all the above in place, I received an sms this afternoon (8 August 2016) from DSTV stating I have an outstanding amount of R715, which has been handed over to ITC-BA. Upon calling the call centre, and after stating my case, Jacob hung up the phone on me!!! I called in again and then spoke to Joshua. Joshua advised that my account has in fact been handed over to ITC-BA, even though all that I've mentioned above (annual payment, etc, etc) is correct and can actually be seen by him on the DSTV billing system. </p> <p> </p> <p>So, through no fault of my own whatsoever, I have been handed over to ITC-BA for blacklisting! I honestly do not know what more is required from me to resolve this issue? Will DSTV rectify this situation that they have put me in wrt ITC-BA and my account? </p> <p> </p> <p>Naturally, I would appreciate it if this can be looked into, and a resolution finalised ASAP.</p>