Paid Dstv using Vodacom pay app

I paid my DSTV using VodaPay App on the 30 October 2021 only to find out 11 days later that my payment has not been allocated but the payment was successful on the vodapay app and i even submitted the screen shorts of the payment together with the bank statement which shows the transaction going through on my account but all those proof are not enough for them to reconnect my services and whenever i call them they tell me that my query has been resolved and they reconnect me then after 2 days the disconnect and i have to call again. I am really frustrated and do not know what to do anymore.