VR
Vanessa R
1 reviews | Active since Oct 2009
26 Jul 2015, 09:33
Paid DSTV on time,they still suspended our service
We paid our DSTV acc on time. Only this morning to find out it has been suspended! We tried the self service options, but get the msg that we now have to pay an additional R50 for reconnection fees. Trying to call the Call Centre on *** - USELESS! Kept me on hold for 10:38! Which I want refunded please, as this was a mistake by YOUR dept, so there was no reason why I needed to call! Pls sort this out ASAP!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Jul 2015, 10:12Hello VanessaR,
We could not get hold of you today to discuss your query with you telephonically.
It was also not possible to access your DStv account with an identity number provided.
Please provide us with the following details for further assistance.
o Identity number of an account holder
o Decoder number and smartcard number.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today to discuss your query with you telephonically.
It was also not possible to access your DStv account with an identity number provided.
Please provide us with the following details for further assistance.
o Identity number of an account holder
o Decoder number and smartcard number.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply28 Jul 2015, 10:12
Official
Hello VanessaR,
We could not get hold of you today to discuss your query with you telephonically.
It was also not possible to access your DStv account with an identity number provided.
Please provide us with the following details for further assistance.
o Identity number of an account holder
o Decoder number and smartcard number.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today to discuss your query with you telephonically.
It was also not possible to access your DStv account with an identity number provided.
Please provide us with the following details for further assistance.
o Identity number of an account holder
o Decoder number and smartcard number.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah