PAID DSTV ON 25 Aug and 01.09.2015

i paid my Dstv on the 25th of Aug for September and on the 31st of Aug Dstv was disconected because they told me that eft payment i made was not reflecting in theier acc but from my account payment went through succsessfullly then i had to pay another R320 on the 1.09.2015 for it to be connected again but up to today my eft payment is still not reflecting in their acc. i have emailed these three people my proof of payment but nothing has been done i requested for my money to be paid back but i am still waiting. i am very angry and dissapointed by the poor service.