Paid DSTV account, has been disconnected, because their bad IT

I normally pay my account via Capitec Bank, but last month I received money into my ABSA account, therefore I paid Multichoice (Dstv) through ABSA's existing beneficiaries on 31-07-2019. on the next day 01-08-2019 I received a sms from them stating my account not paid. Immediately I send them my info and confirming account has been paid. When nothing happened I excepted problem solved as any normal person would do. Only to get a sms on 08-Aug-2019 stating account not paid and I have to pay reconnecting fees as well, when services are stop. I drove out to ABSA from the farm I am staying on , 50 km back and forth, got the prove and emailed it to them, and on a email address given to me; ***, which do not excist, but to other email address of them with attached prove of payment. This morning I received a sms, services are disconnected. How pathetic are there records, I need them to re-connect my dstv now and with no!!!!! connecting fees