PAID DSTV 18 DAYS AGO, STILL NOT CONNECTED

We decided to activate Premium streaming service on 23 March 2023. Paid via their pay portal on the website. We can access 6 channels, not the premium package we purchased for R699. We had to go to our bank and get a stamped proof of payment. DSTV said its invalid payment, we had to send a bank statement stamped by the bank. Countless chats, and calls to the amount of 5hrs in total we are still not connected. 19 Days later, still they have not been able to allocate the payment we made via their website. What a absolute nightmare. Holidays come and gone, the reason for activating it. Never again. And don't think they will pay your money back, according to them the can't even find it. ***???