Paid Disconnection
On Sunday i was getting ready to watch united as this is the only reason i have DSTV. When the game started my dstv went off. I called in and got told i owed dstv R340.. In december i upgraded to premium then cancelled my account for Jan...When i reconnected the lady on the phone said there was a R340 outstanding however she picked up i cancelled my dstv and she said i only have to pay R170 pro rated amount till end of feb...I was disconnected feb 28th????Even though i paid for full feb???The manager Thabo Zulu told me hes going through calls and wont reconnect even though he admitted i paid feb in full! i missed the game even though i paid my account and he could not investigate their mess up while i watched my PAID SERVICES....This company is a joke
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
With the details provided we were unable to retreive your account information, can you please provide us with either your customer number,smartcard or serial number or registered ID number. I was also unable to call you on the number provied as it does not exist. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
With the details provided we were unable to retreive your account information, can you please provide us with either your customer number,smartcard or serial number or registered ID number. I was also unable to call you on the number provied as it does not exist. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest