Paid but suspended for 7 days !!!!!!!

I have been a customer of multichoice for more than 5 years with 2 accounts but the service I’m getting is shocking . On the 2nd of August 2022 I paid my monthly subscription through my FNB App , however, my subscription is suspended for unknown reason .Bank proof of payment was sent to multichoice on 02/08/2022 and 03/08/2022 .

Wednesday 03/08/2022 I called and spoke to Gugu who told me that she can’t assist as she needs a ref number from multichoice on the auto reply email and I told her that I did not receive and auto reply email and call ended . I called back again and spoke to another lady who asked me to resend proof of payment while she was online, I did that and she received it together with the previous day email , she told me that she allocated the amount and my service was no longer suspended.

The following day 04/08/2022 my subscription was suspended AGAIN due to non payment as per error message . I called multichoice to find out and I was told that funds were not allocated hence I was suspended but the agent re-connected me .

Friday 05/08/2022 I was disconnected AGAIN . I called as usual and I was told that funds were not allocated previously but they managed to allocate them and I was connected.

Sunday 07/08/2022 my view was suspended AGAIN due to non payment as per error . I made a call around 09:20am I spoke to a gentleman who advised that payment were not allocated but he is escalating the matter to the relevant department and he will get back to me within 2 hours and he didn’t . I made a follow up call same day around 14:30pm and spoke to Phaphama who put me on the line for +-12 minutes without getting back to me and worse I could hear the background noise of laughter as I was not on hold then I decided to hang up as I was waisting my airtime . I immediately call back hoping that I will get help but surprisingly I spoke to Onele who put me on hold for +- 10 minutes without a word and I hang up coz I was waisting my airtime. I then made another call and requested to speak to manager and I was able to Speak Darryl Bailey who re-connected and escalated my query to *** and promised to provide feedback till today I haven’t receive any form of communication from him . I sent him email twice yesterday but still no word from him.

Yesterday and today there is no connection as I owe multichoice as per error . Now , my question to you is What is the turn around time for Multichoice to resolve a query ? Is the service received aligned with your company values ? How long must I wait to receive service?