nN
nnmakhubela N
1 reviews | Active since Jun 2016
24 Aug 2023, 22:06
Paid but suspended ever three days due to unallocated funds
I paid my DSTV subscription more than the required amount but they keep suspending my subscription every three days. When I call I am assured it is fixed only to be suspended in three days. No one is taking accountability and they keep saying they can’t trace my payment after o sent proof of payment numerous times.
On the 18/08/2023 I spoke with Sizwe who is a manager at one of the call centres and he assured me it is fixed and I should not have the problem again. He apologised and said that the error is on their side but 3 days later it got suspended again.
They keep saying the matter is fixed but it’s a lie. I have complained on all platforms but they keep lying to me. It’s a fault on their accounts side but I keep suffering. I need help to resolve this once and for all.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
24 Aug 2023, 22:45Hi Ntombi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply24 Aug 2023, 22:45
Official
Hi Ntombi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
nN
nnmakhubela N's updateReviewer Update
27 Aug 2023, 10:56I went to the offices yesterday and I was told that the matter was being handled and that my subscription would not be suspended but it has been suspended again even after speaking to the consultants. I am very upset cause I am not at fault but I keep on suffering. The banking details are correct the and all other information but I am suffering. If they can explain what is the matter!! I am told they are trying to allocate how is it my problem that they are messing up! I need to is matter sorted cause it’s costing me more to fix their mess.
nN
nnmakhubela N's update27 Aug 2023, 10:56
Reviewer Update
I went to the offices yesterday and I was told that the matter was being handled and that my subscription would not be suspended but it has been suspended again even after speaking to the consultants. I am very upset cause I am not at fault but I keep on suffering. The banking details are correct the and all other information but I am suffering. If they can explain what is the matter!! I am told they are trying to allocate how is it my problem that they are messing up! I need to is matter sorted cause it’s costing me more to fix their mess.
nN
nnmakhubela N's updateReviewer Update
27 Aug 2023, 10:57I keep getting email correspondence that they know about the problem but nothing is getting done. I am still waiting for them to fix this issue. Now my plan has been changed without my consent. Multi Choice os a bully and disrespects their long term clients!
nN
nnmakhubela N's update27 Aug 2023, 10:57
Reviewer Update
I keep getting email correspondence that they know about the problem but nothing is getting done. I am still waiting for them to fix this issue. Now my plan has been changed without my consent. Multi Choice os a bully and disrespects their long term clients!
nN
nnmakhubela N's updateReviewer Update
27 Aug 2023, 10:58I still have not been updated
nN
nnmakhubela N's update27 Aug 2023, 10:58
Reviewer Update
I still have not been updated
nN
nnmakhubela N's updateReviewer Update
27 Aug 2023, 11:26I need help to make a case of ***** against multi choice I was given an account number by their consultants more than once it was confirmed as being correct. Now I am being told it is not the banking details. I have whatsapp proof that the account number is correct but now they are saying it is not correct. there is a ground of consultants *****ing clients money.
nN
nnmakhubela N's update27 Aug 2023, 11:26
Reviewer Update
I need help to make a case of ***** against multi choice I was given an account number by their consultants more than once it was confirmed as being correct. Now I am being told it is not the banking details. I have whatsapp proof that the account number is correct but now they are saying it is not correct. there is a ground of consultants *****ing clients money.