Paid, But Services Remian Suspended

I have paid my account using the PayU system on the [URL Removed] website. This payment happened on 13 March 2015. It is now 18 March 2015 and my services is still suspended. When I go and check the payment on [URL Removed] it does not show under my transactions... However, when I check my Credit Card transaction on [URL Removed] it is there... What is wrong on your side Multichoice/DSTV???<br> <br> I have even email''ed my PayU transaction proof to payments{at}multichoice. Still, the case is just being passed around - no feedback received whatsoever. YOU GOT THE PROOF OF PAYMENT, at least return my services for what I paid for to normal until YOU decide when & how you want to allocate the payment.<br> <br> Customer No: ***1<br> <br> AND CASE NUMBER: *** at Escalations.<br> <br> I'm fed up!