paid but not connected

<p>My name is Linda Mtembu with id number ********** 567080 I have a query that is not sitting well with me regarding my account, I did not pay my account in December and January and on the 5th of February I paid the amount of R 500 and on the 10th February was my decoder was struck by lightning and we did not use the decoder. On the 24th my wife called to have the dish disconnected as we were not using the services, as we were under the impression that if we cancel the services we will then be credited with the day that we did not use the services.</p> <p> </p> <p>On April 03 we called to have the account re connected as we had asked some installer guys to check the dish for us but they found that the problem was with the eye in the dish outside that had a problem and they fixed it for us and that is how we were able to re connect the silver decoder. When we called they told us about the R82 we were to pay month end and they reconnected the services on the 18 the dish was disconnected again and we thought the it was because the day that were credited to us were finished. We did not pay until the 2 May 2017, we paid R 350.34 the dish was re connected and on the 4th it was discounted my wife called in and it was connected we were advises we need to pay the R108 but since then every day the dish is disconnected and we need to call to have same connected</p> <p> </p> <p>On the 16 May 2017 my wife spoke to Amukelani and she said we need to pay R314.99 to reconnect the services but she will reconnect same until the 21 if no payment is received it will be disconnected I advised her I wil try to make a payment on or before the 21 but if not I will only pay month end ..</p> <p> </p> <p>· My query is why do I need to pay the R 315 if I was not advised of same as I know that with DSTV if you did not pay you cannot be connected and same was confirmed by Cleo who spoke with my wife this morning saying that she cannot re connect us as it will disconnect the next day but same was not done on the 3rd of April to the 17th</p> <p>· When they reconnected us on the 3rd the only balance we were told of was R82</p> <p>· When I called on the 15th May we were told of R 108</p> <p>· Now we are disconnected and need to pay monies that we don’t know how they were accumulated</p> <p>· We do not have 2 decoders we only using one which id the silver one the black one stopped working on the 10 February</p>