Paid but no connection

My account was cut off because i didnt pay. I paid and it has been a hassle to get my account reinstated. I called the call Centre during the day and they assured me that my account was reinstated but it was not. Yesterday i phoned again and they told me i owe R20 but the other consultant couldnt tell me that. yesterday night i phoned and the R100 airtime that i had was finished without the issue being resolved and they didnt even have the decency of calling me back but we update our details everytime we mwake calls, what is the point for doing that. I was told that theres a problem with my decoder, which was working fine untill my account was suspended. i feel so frustrated and ask myself why do we pay so much for such a service. they are quick to suspend our services but putting it back its a mission. This is not the first time this happened i just feel like they can refund my money and not view the channels knowing i didnt pay rather than paying and not see anything....