1 reviews | Active since Jun 2012
Paid but my DSTV programs are off
********** 4 my account, I paid R485 since payment due was R483 which I did on 3 March 2018 today the 7 March my tv was disconnected saying have not paid.
They have made me loose my programs while I have paid.. how am I suppose to get recompensated for the lost programs /time my dstv was disconnected by them.. It's really a pain to use dstv.. none and then have to send proof of payment to them. Can't it be automated.and have lost time airtime calling their call centre to assist reconnect by data and send proof of payment.. using my own data. I have incurred lost of airtime and time to call them.. even now it's still not connected. Have also sent emails and sent complain message in their website....stilll nothing no help.
On Saturday I called twice the call centre for them to reconnect and they asked for proof of payment which I sent and they connected my dstv but today the 7 March 4 days after paying its disconnected saying have not paid.
Really getting tired of calling, the call center and sending messages to the help address of dstv and no help till now. My tv programs are off but have paid.. very frustrated with multichoice. Regards
Dear Thobile
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Thobile
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
