1 reviews | Active since Feb 2011
Paid but disconnected
I write to you with great sadness, I notified you two weeks ago that my account was not debited, then you over debit me, & now you say that I did not pay for august, I month later, I only have 3 days to reverse a debit & not 1 month later, if you have not received payment please debit at the end of august & reconnect my service or I will take this matter further, you have a system problem not me.
Dear Naren
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Naren
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Mr N Chetty
The information that was provided by the agent was correct. Upon checking your account we confirm the debit order that collected on the 6\8\2016 for the amount of R470.00 was reversed on the 15\8\2016. Kindly provide us with your bank statement as requested. Please be advised we will not be able to activate your service if your payment was reversed, however if the payment was not reversed on your statement than we will do investigation as to what happened.
Regards
Nesta
Dear Mr N Chetty
The information that was provided by the agent was correct. Upon checking your account we confirm the debit order that collected on the 6\8\2016 for the amount of R470.00 was reversed on the 15\8\2016. Kindly provide us with your bank statement as requested. Please be advised we will not be able to activate your service if your payment was reversed, however if the payment was not reversed on your statement than we will do investigation as to what happened.
Regards
Nesta