Paid but Box office not available

This is so disappointing. I made a EFT payment yesterday using my Capitec acc- I mailed the proof to [Email Removed] [Email Removed] I faxed: '+***.I called after like 30 minutes yesterday morning- I was told its not reflecting, I must call back in an hour, I called in an hour same story, call back- I got cut off how many times because of my airtime your consultants dont bother to call back even though they have all my details. Today I get a call for insurance on my explorer after sorting my insurance out the lady that assists me says that my box office is ok and i can rent.We try to tonight still insuffcient. I called now and I spoke to Olwethu and she assisted me without a problem. She ordered the movie on my behalf because she heard my frustration. We wanted to have a family day of Hiring two movies yesterday but all was spoilt because of the consultants that kept giving me the wrong info of calling back in an hours time, and besides that all the airtime I used calling you'll. Calling multichoice and having all these voice prompts before speaking to a consultant takes up so much airtime, we used like R100.00 on calls.***.