JR
Jacqueline R
1 reviews | Active since May 2015
06 Nov 2021, 17:24
PAID but billings escalation not doing their job !
Dstv keeps cutting my service even after paying and sending the proof of payment. They have escalated it to billings. Nothing has come of this obviously. They cut the service , you call and they link your reference with proof of payment. Wish you well and then the next week they cut the service. You call and do the same thing , give them the reference and they attach the payment for a second time. When asked why I keep calling to do this the consultant said “we have to follow procedure”. So procedure dictates that we must do the same job two and three times to resolve a query before the billings department actually does their job.
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Replies (2)JR
Jacqueline R's updateReviewer Update
09 Nov 2021, 09:33Dstv cut for a third time ! Pathetic and atrocious service from DSTV and their billings department . I’m leaving it now. Will no longer contact them. And leave it disconnected even though I paid ON TIME.
JR
Jacqueline R's update09 Nov 2021, 09:33
Reviewer Update
Dstv cut for a third time ! Pathetic and atrocious service from DSTV and their billings department . I’m leaving it now. Will no longer contact them. And leave it disconnected even though I paid ON TIME.
JR
Jacqueline R's updateReviewer Update
12 Nov 2021, 06:29After 16 days of incompetence by DStv billings department - my payment was allocated yet they charged me reconnection fees on 3 separate occasions from 2nd Nov so now my account shows I still owe R150. My dstv payment was made on time on the 27th October yet because nobody works in that department I am now paying for people not doing their job. Wow , just keeps getting better. The catch here is that I have to settle this amount and fight for a credit else they will disconnect me for a 4th time and will be charged another R50 connection. I just can’t win.
JR
Jacqueline R's update12 Nov 2021, 06:29
Reviewer Update
After 16 days of incompetence by DStv billings department - my payment was allocated yet they charged me reconnection fees on 3 separate occasions from 2nd Nov so now my account shows I still owe R150. My dstv payment was made on time on the 27th October yet because nobody works in that department I am now paying for people not doing their job. Wow , just keeps getting better. The catch here is that I have to settle this amount and fight for a credit else they will disconnect me for a 4th time and will be charged another R50 connection. I just can’t win.