1 reviews | Active since Jul 2015
Paid and suspended
I am a customer with you for the last 12 years and never ever I had such a bad experience with them as now.<br> They are a absolute disappointment to me.<br> I made my payment on the 9th of July with a EFT and as for the last couple of years I emailed my proof of payment trough to you via the Standard bank as always to [Email Removed] On Thursday all of a sudden my account was suspended by them and after the frustration to hold on for 30 minutes eventually I got hold of someone at the call centre and was reconnected told that now all of a sudden I must send my proof of payments to [Email Removed] Which I did and was suspended again. I send my proof through again as requested and was suspended after a while again.<br> It went like that through the whole weekend after phoning about 10 times even last night at 10 but for more than 30 minutes there was no answer.<br> Can you understand or imagine the frustration to phone there 10 times hold on for 30 minutes on MY telephone account.<br> Bad service.<br> Now after 10 years of using this account number to do EFT into. they want to tell me that I EFT the money into the wrong bank account. But my bank confirmed it is correct.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any success.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any success.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert