1 reviews | Active since Apr 2015
paid account they dont wanna activate
Firstly I had to call them using my airtime. They take long to answer their phones. I asked for the banking details so I can deposit money.<br> They gave me the account number I asked when will my account be activated they said I should give it an hour. I then asked should I call back... the answer was no it will be automatic. I get home my dstv is not working I call again using my airtime which they won't refund and they still can't help me..I asked to speak to the team leader they put me on hold for over 5mins till my airtime ran out and no one bothered to call me back as they had my details open on their system. Now I have to wait .... what is the point of me paying my Dstv if I'm not gonna watch it? They quick to add extra charges but slow to deliver. .. I am seriously not happy with the service I received today....
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records your service has been activated as requested.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records your service has been activated as requested.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert