Paid account suspended

I've paid my account and it's been suspended. I've had this conversation with your agents and this is annoying, I've made two payments in error and revered only one..yet dstv is only picking up one payment. I've sent my proof of payment and nobody wants to help...I refuse to have to wait 24 hours for someone to get the proof of payment again and reconnect again. This happened Saturday sorted and now today again. I want someone to handle this with urgency. ID ********** 078081 CALL ME ON ********** 767 if you want to assist me. I've got a bankstament confirming paying was made.