Paid account but DSTV disconnects my services and request a reconnection fee???

I pay my dstv acount with my credit card monthey as I had endless issues with dstv when I made use of debit order payment! Been doing this for a while but this month for the first time apparently they did not receive the payment. U use the payu platform to pay via the dstv website. I done so like every month on the 26 of December. I kept receiving message to pay so I contacted dstv via Facebook to resolve issue. According to their records payment was not received and I the sent through proof of payment via email both from pay you and my bank. This however did no good as services were suspended this morning. After contacting dstv via Facebook again services was restored however still they claim no payment received and wants me to pay a pro-rata reconnection fee? What the hell? I've had it with dstv and the poor services that I actually pay for every month I can use my dstv subs towards my internet cost and just do what the rest of the world do... stream! Dstv and it's staff is a joke and ***********! Can't wait for them to loose enough cus timers to wake up and see that without us they don't have a business!!!! And for the record ( ITM on facebook ) don't hide behind abbreviations give your name when I ask for it, I want everyone to know who the *********** staff members of dstv is. You are in the verge of loosing another customer.