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ilona R

1 reviews | Active since Jan 2014

09 Feb 2017, 20:31

Paid account being suspended

<p>My account was paid two weeks ago and I keep getting told it's going to be suspended. Sent proof to dstv but no one knows why and what is going on. So I must constantly follow up and still pay my account on time every month to be treated like this. </p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Feb 2017, 08:09
Official

Dear Ilona

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Feb 2017, 09:42
Official

Good day Ilona

Thank you for taking our call today.

As discussed, your proof of payment has been referred to our central finance for allocation. You will be notified once feedback is received.

We apologised for the delayed response in this regard.

Kind regards

Dinah

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Feb 2017, 10:17
Official

Dear Ilona

Thank you for your time and patience.

We're still liaising with our finance team for the allocation of your payment.

You will be informed once feedback is received.

Kind regards

Dinah

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Feb 2017, 13:05
Official

Dear Ilona

Please be informed that your payment has been allocated.

Your DStv service is active and the account is paid up till the 27 February 2017.

We appreciate your understanding and cooperation. Please do contact us should you have any queries.

Kind regards

Dinah